returns and refunds
Returns and Refunds Policy
At Haven Glow Shop, we strive to provide high-quality products and a great shopping experience. Due to the nature of our products, we have a strict returns and refunds policy as outlined below:
1. Returns
- No Returns or Exchanges: We do not accept returns or exchanges on any products due to hygiene and safety concerns. Please ensure you choose your products carefully and review all product descriptions and ingredients before making a purchase.
2. Refunds
- Damaged Items: If you receive a damaged item, please contact us within 7 days of receiving your order. We will arrange for a refund after reviewing the issue.
- Refund Process: Once your refund is approved, it will be processed, and a credit will be applied to your original method of payment. Please allow 5-10 business days for the refund to appear on your account, depending on your bank or credit card company.
3. Order Cancellations
- Cancellation Window: Orders can be canceled within 2 hours of placement. After this time, we cannot guarantee cancellation as the order may have already been processed.
- How to Cancel: If you wish to cancel your order, please contact us immediately.
4. Incorrect or Missing Items
- Reporting Issues: If you receive an incorrect item or your order is missing items, please contact us within 7 days of receiving your order. We will review the issue and arrange for a refund if necessary.
5. Contact Us
- If you have any questions or concerns about our Returns and Refunds Policy, please contact us. We are here to help and will do our best to resolve any issues.